grabcad Privacy Policy

This Privacy Policy explains how grabcad collects, uses, stores, and protects the personal information of users accessing the platform from the Philippines. By registering an account or using any part of the platform, you acknowledge that you have read and understood this policy.

Last updated: 2024

1. Information We Collect

When you create an account and use the grabcad platform, we collect several categories of information necessary to operate the service and serve Filipino players effectively.

Account information: Full name, date of birth, email address, username, and password (stored in encrypted form). This data is required for registration and identity verification.
Payment information: Transaction records, deposit and withdrawal amounts denominated in Philippine Peso (₱ / PHP), and the payment channel used. We do not store complete bank account numbers or full e-wallet credentials.
Device and browser data: IP address, browser type and version, operating system, device model, and screen resolution. This technical data helps us optimize the mobile experience for users in the Philippines.
Usage data: Pages visited, features used, session duration, and interaction logs. This helps us understand how users navigate the platform and identify areas for improvement.
Cookies and local storage: Small data files placed on your device to remember session preferences, maintain login state, and collect analytics. See Section 3 for more detail on cookies.

We collect only the information that is necessary for the platform to function and for us to comply with applicable obligations.

2. How We Use Your Information

grabcad uses collected data for the following purposes:

To create and manage your account, and to verify your identity and age eligibility.
To process deposits and withdrawals in Philippine Peso and maintain accurate transaction records.
To deliver platform features including sportsbook, live casino, slot games, and bingo services.
To detect and prevent fraudulent activity, unauthorized access, and violations of our Terms and Conditions.
To respond to customer support inquiries and resolve account issues promptly.
To analyze platform usage and improve the user experience for Filipino players on mobile and desktop.
To send you service-related communications such as account confirmations, security alerts, and policy updates.

We do not use your personal data for purposes beyond those listed above without first notifying you and, where required, obtaining your consent.

3. Cookies and Tracking Technologies

The grabcad platform uses cookies and similar technologies to provide a smoother, more personalized experience. Cookies are small text files stored in your browser that help us remember your preferences and maintain your login session between visits.

We use the following types of cookies:

Essential cookies: Required for basic platform functions such as login, session management, and security. These cannot be disabled without affecting platform usability.
Analytics cookies: Used to understand how users move through the platform, which pages are most visited, and where technical errors may occur. This data is aggregated and not tied to individual identities.
Preference cookies: Store your language settings, display preferences, and other interface choices to improve your experience on return visits.

Most browsers allow you to manage or disable cookies through their settings. Note that disabling essential cookies may prevent certain platform features from working correctly.

4. Data Storage and Security

grabcad applies industry-standard security practices to protect the personal data we hold. This includes encrypted connections (HTTPS) for all data transmitted between your device and the platform, as well as secure storage practices for account credentials and transaction records.

Access to personal data is restricted to authorized personnel only and is governed by internal data handling procedures. We retain your data for as long as your account is active or as required to fulfill the purposes described in this policy. When data is no longer needed, it is securely deleted or anonymized.

While we take reasonable measures to protect your information, no online system can guarantee absolute security. Users are encouraged to use strong, unique passwords and to log out of their accounts after each session, especially when using shared or public devices.

grabcad does not sell your personal data to third parties. We may share limited data with trusted service providers who assist us in operating the platform, such as payment processors handling Philippine Peso transactions and technical infrastructure partners. These providers are contractually required to handle data only as instructed and in compliance with applicable privacy standards.

We may also disclose personal data if required by law, court order, or regulatory authority in the Philippines, or where disclosure is necessary to protect the safety and security of the platform or its users.

Any third-party services linked from the platform operate under their own privacy policies. grabcad is not responsible for the data practices of external websites or services.

6. Your Rights, Minor Protection, and Policy Updates

As a grabcad user, you have the following rights regarding your personal data:

Access: You may request a summary of the personal data we hold about you.
Correction: If any of your personal data is inaccurate or incomplete, you may request that it be updated.
Deletion: You may request deletion of your account and associated personal data, subject to legal retention requirements and outstanding transaction obligations.

To exercise any of these rights, contact our support team through the platform. We will respond to verified requests within a reasonable timeframe.

Protection of minors: The grabcad platform is strictly for users aged 18 and above. We do not knowingly collect personal data from individuals under 18. If we become aware that a minor has registered an account, that account will be closed and associated data deleted promptly. Parents or guardians who believe a minor has accessed the platform should contact support immediately.

Policy updates: This Privacy Policy may be updated from time to time to reflect changes in platform operations or applicable law. Updated versions will be published on this page with a revised date. Continued use of the platform after an update constitutes acceptance of the revised policy.

For any privacy-related inquiries, visit our FAQ page or contact the support team directly via the platform. Support is available in English and is responsive to queries from users across the Philippines.

Have Questions About Your Data?

Our FAQ covers common privacy and account questions. You can also log in to manage your account preferences or register if you are new to the platform.

Visit the FAQ Log In to Your Account